Customer Support and Resources During COVID-19

At North City Water District, we understand how deeply the COVID-19 emergency affected our community and ratepayers. Following is a list of resources to help our customers manage these unprecedented times:

Help with Paying Your Water Bill

North City Water District is committed to keeping our customers connected to essential services during the COVID-19 pandemic. For those who have been financially impacted by COVID-19, we are offering financial assistance programs, we are waiving late fees, and we will not shut off water service for delinquent customers—all during this emergency. If you can not pay your water bill, please call us at 206.362.8100 and we’ll get you set up with a plan. Learn more about our three programs here:

Governor Inslee’s Proclamation 20-23 pertaining to Utility Ratepayer Assistance and Preservation of Essential Services does not currently relieve customers from the obligation to pay for utility services.

Customers who receive water utility service from Seattle Public Utilities can get more info here >

Customers of the Lake Forest Park Water District can get more info here >

Resources for Distance Learning

Local Resources

  • Shoreline School District has assembled a list of “Closure Resources” for childcare, finances, food, and more. Look for these resource categories in the left-hand column on this page >
  • City of Shoreline has assembled a list of resources including insurance, housing, utilities, childcare, food, and financial assistance. Click here to view >
  • City of Lake Forest Park likewise offers a list of helpful links at the bottom of their COVID-19 Response page >
  • Hopelink offers a variety of assistance programs including financial assistance on their website.
  • Shoreline Community Care can help with rent and utilities for residents of Shoreline 206.496.3116

County Resources

Washington State Resources

  • The Department of Social and Health Services is offering a “Disaster Cash Assistance Pogram (DCAP) for low-income individuals and families. Income restrictions apply. Learn more here >
  • The state’s Employment Security Department has adopted a series of emergency rules to relieve the burden of temporary layoffs, isolation and quarantine for workers and businesses. Learn more here >

Federal Resources

  • The Federal Families First Coronavirus Response Act (FFCRA) has made substantial changes to sick and FMLA leave for businesses and employees in 2020. Learn more here >
  • The new Coronavirus Aid Relief and Economic Security (CARES) Act provides direct economic assistance for American workers and families. Learn more here >