Late Payments and Shut-Off

Payment received after the due date shown on your statement will automatically incur a 10% penalty beginning at 12:01 a.m. the next day. Failure to receive the statement in the mail is not recognized as a valid excuse for not paying bills on the date they are due.

If the water account has two billing statements that are past due, the service will be scheduled for disconnect.

If you are having financial difficulties and would like assistance, please dial “211”. This is an information line to help you receive financial assistance with your bill. Please keep in mind, most agencies require an appointment. If you have questions regarding this service, please contact our office at 206.362.8100.


If the owner of a property would like to have the water bill sent directly to a tenant or other person, the property owner must complete a form called “Request to Bill Non-Owner.” This form is available in our office or online HERE. If this is the first time an owner is changing the name on the account, there is a one-time $25 fee which applies. The owner can choose to receive a duplicate copy of the bill so that both owner and tenant receive the statement. Shut off notices will still be sent to the property owner.

Regardless of where the statement is sent, any and all unpaid water service charges levied against a property are ultimately the responsibility of the property owner by law.

If you have questions about your bill, please call 206.362.8100 within 60 days of receiving the billing in question.