Customer Assistance Programs

Rate Discount Program for Low Income Households

North City Water District offers a discount program for low income households—with the bi-monthly Fixed Charge Single Family rate discount of 50% (actual water usage will be billed at the regular step rate amount).

To learn more about the program and apply, click here to go to our Forms page, scroll down to the form titled “2025-2026 Low Income Application,” and click on it to download the application form. Complete the form, and return it to North City Water District: PO Box 55367, Shoreline, WA 98155 -or- billing@northcitywater.org.

Other Assistance Programs

North Helpline
cs@northhelpline.org
206-365-8043
Financial assistance

www.wa211.org
1-877-211-9274
This free, confidential, multilingual helpline is your one-stop connection to local community services from utility assistance, food, housing, healthcare, elder care, childcare and after school programs, mental health supports and more.

Hopelink’s Shoreline Market and Service Center
www.hopelink.org
206-440-7300 M – T
Food, financial assistance